Arcadia University

Job Description: The Arcadia University College of Global Studies Assistant Director of Institutional Engagement (Mid Atlantic/Midwest) is responsible for representing Arcadia Abroad programs to develop and cultivate collaborative relationships with institutions, and to drive applications to generate enrollment growth that meets and exceeds specific targets. The Assistant Director is responsible for building and maintaining relationships with U.S. and international university partners, study abroad professionals, and faculty within their region while implementing a strategic plan for a designated portfolio. As part of the Enrollment Management Team, the Assistant Director will be responsible for enacting a strategic approach to effectively achieve inquiry, application, and enrollment targets.

Location: Remote


Relationship Development (25%):

  • Establishes and strengthens professional relationships with decision makers and influencers at both established and new partner institutions within designated portfolio with a goal of selling the Colleges programs and services
  • Updates staff at assigned universities on College programs, policies, and procedures
  • Supports efforts to align College services and programs with the goals and curriculum at assigned institutions by working with other members of the college and across the University.
  • Upsells schools to adopt additional programs in support of assigned institution's goals and objectives
  • Identifies and pursues opportunities to expanded enrollments from assigned schools by applying and offering an targeted mix of Arcadia's Suite of Services

Strategic Partnership Recruitment (25%):

  • Implement the strategic plan for increasing and cultivating new institutional partnerships to drive enrollment growth within a designated portfolio
  • Forecast, and ensure achievement of annual goals pertaining to the number of institutions sending students on College programs and the number of total student enrollments
  • In collaboration with the College-wide enrollment team, strategically research, identify and manage new business opportunities with a goal of selling the Colleges programs and services
  • Recruiting emphasis focused on identified priority programs and approaches from the College's senior leadership
  • Identify and propose new business opportunities that provide new services or ways of packaging programs to appeal to new customers
  • Identifies and pursues opportunities for custom programs to expand enrollments
  • Identifies, develops, and shepherds resources, marketing materials and messaging needed for recruitment including, but not limited to, discipline-focused pull sheets, program flyers (branded or co-branded), institutional email campaigns, posters and other appropriate collateral material, social media support and publicity

Student Recruitment and Outreach (25%):

  • Interacts with students at assigned institutions to recruit for Arcadia Abroad programs through meetings with students, information tables, study abroad fairs and other in-person or virtual events at sending universities to meet enrollment targets
  • Follows up with student inquiries to advise students on study options and generate applications
  • Collaborates with college staff, particularly members of the Enrollment Management & Institutional Engagement teams to target campus visits, advisor and faculty meetings, and student-facing events in order to achieve regional targets and goals
  • Work across The College to expand our reach beyond education abroad offices to identify other offices including but not limited to honors colleges, undergraduate research, internship offices, career offices and experiential education offices.

Market Research and Trending (5%) :

  • Utilizes institutional research and enrollment data to strategically identify and sell to new institutions in the designated region
  • Monitors developments and trends at assigned institutions and reports development back to other members of the Enrollment Management & Institutional Engagement teams

College-wide Planning and Coordination (5%):

  • Participate in activities (advisor meetings, campus events, and e-mail and telephone communication) designed to cultivate and support relationships at key colleges and universities within a specific U.S. region
  • Collaborates with overseas and U.S.-based colleagues and partner institution faculty and staff on the development and facilitation of individual and group site visits
  • Helps facilitate the development and support of recruitment strategies within a specific U.S. region
  • Provides updated information to College colleagues about policies and processes at assigned institutions so inquiry and enrollment processes run efficiently to maximize conversion of inquiries and retention of applicants
  • Resolves billing and financial issues by working with Finance Team

Administration (10%):

  • Writes timely reports to inform other College staff about developments at institutions and recommend steps that can help ensure continued enrollment growth
  • Uses the Customer Relationship Management system to produce reports incorporating key institutional statistical information to share with throughout the College
  • Maintains institutional records in the CRM to accurately reflect role of key staff and institutional policies and update approved program lists
  • Assists with the review and revision of U.S. institutional affiliation agreements as requested
  • Assists with the coordination of partner events, including Advisor Days, conference-related meetings and receptions, and virtual and in-person regional meetings with institutional partners.
  • Submit timely expense reports, retain receipts, invoices, and records in compliance with University policy

Representation and Professional Development (5%)

  • As funding permits and as needed, travel overseas to Arcadia Centers and programs to meet with Arcadia staff and overseas university partners and help facilitate and lead group site visits
  • As funding permits, represent The College at domestic and international education conferences; Support The College of Global Studies in other duties as assigned.

Marginal Functions:

  • Assisting other offices of The College of Global Studies as needed
  • Participating in projects for The College of Global Studies as needed


Knowledge, Skills & Abilities:

  • Ability to work independently and to manage project timelines
  • Demonstrated ability to manage multiple competing priorities
  • Highly motivated and self-directed
  • Ability to exercise sound judgment when handling a variety of issues
  • Contributes to a positive work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds
  • Excellent communication, presentation, and leadership skills, whether dealing with individuals or groups, and an ability to work well with different constituents
  • Ability to learn and apply Arcadia University policies and procedures to ensure operational compliance and reliable judgment
  • Ability to lift 50 pound boxes with or without accommodation also required

Minimum Qualifications:

  • In-depth knowledge of study abroad and international education
  • 5 or more years experience in higher education.
  • Bachelor's degree required, Master's preferred
  • Excellent written and verbal communication skills
  • Ability to work independently
  • Valid driver's license

Application Instructions:

  • Applications must be submitted online through Arcadia's Human Resources portal to receive full consideration. Please do not email application materials to the hiring manager. Due to the volume of applications received, communication will generally be limited to candidates selected for additional consideration.
  • Application review will begin immediately. Posting will be removed from the website once we've established a sufficient talent pool for consideration.

Arcadia University is a top-ranked private University in Greater Philadelphia that provides a values-based educational experience by placing students at the center. The Institute of International Education has ranked Arcadia first nationally in study abroad for 10 of the last 13 years, and the Princeton Review has ranked Arcadia among the "Best in the Northeast" for eight consecutive years. The University's Physical Therapy and Physician Assistant programs are nationally ranked in their respective categories by U.S. News & World Report, which cites Arcadia for being among the top study abroad programs and among the "most innovative," and "best value" colleges. Arcadia promises a distinctively global, integrative, and personal learning experience that prepares students to contribute and lead in a diverse and dynamic world. Through its community of practice and commitment to Justice, Equity, Diversity, and Inclusion (JEDI) and to combating anti-Black Racism, Arcadia has made facilitating a safe and welcoming environment a priority. Learn more about our vibrant community at

Our belief and experience is that there is strength in diversity and we are committed to building a welcoming and inclusive environment for students and employees alike. We are a community built on varied experiences and perspectives that beneļ¬ts from open-minded discussion and cultural humility. Guided by our University's values, we are committed to justice, equity, diversity and inclusion, and we are working towards dismantling anti-Black racism/white supremacy and other forms of interpersonal and systemic discrimination and oppression.

We welcome candidates who can contribute to the diversity and excellence of our community. The successful candidate will demonstrate examples of ways they will incorporate our values in their work.

At Arcadia University, our JEDI principles (Justice, Equity, Diversity, and Inclusion) are the foundation of our highly regarded, values-based learning community, which reflects the world in which we want to live. As such, Arcadia actively seeks and welcomes candidates of diverse backgrounds and abilities. Arcadia prohibits discrimination against individuals on the basis of ethnicity, national origin, ancestry, race, color, religion, creed, sex, gender, marital status, affectional or sexual orientation, age, gender identity, military or military veteran status, disability, family medical or genetic information, or any other legally protected characteristic. All offers of employment are conditional based on the successful completion of a background check. Employment may not begin until the University accepts the results of the background check.

Arcadia University
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